• We guarantee that all our fresh flower bouquets and arrangements are hand-made and hand-delivered by us.
• All Products are subject to availability. We may substitute flowers and sundries for a suitable alternative, similar in style, quality and value depending on availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
• Images shown on the website are for illustration purposes and the final product may vary to the image shown.
• Specific delivery times can be requested but cannot be guaranteed.
• If it arises that our driver is unable to find someone to accept delivery at the address given, they will either deliver to a neighbour or leave a card at the address for the recipient to make contact
• In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide.

• Due to the perishable nature of the product please contact us within 24hrs of delivery with your complaint.
• To proceed with a valid complaint the product must be returned to us intact and with all the original packaging.
• Upon inspection of the returned product, if we deem it faulty or damaged, we will contact you the customer and offer either a replacement product or refund.

Contact for complaints:
+353 62 52411 or hello@pattysflowershop.ie
Patty’s Flower Shop, 5 Davis Street, Tipperary Town, Co. Tipperary, Ireland.